If your IPv4 Address starts with 169 then you are not getting an IP address from your network / router.
Try rebooting your router / DHCP server and if the problem isn’t resolved then you could try resetting your network adapter settings using the article lower down the page.
If your IPv4 Address does not start with 169 then you have successfully received an IP address your network / router.
This could indicate an ISP problem and you should try rebooting your router and then call your ISP to check that your service is working.
If these steps do not help then you could try resetting your network adapter settings using the article lower down the page
Resetting your network adapter settings
Press the [Windows] key on your keyboard (to the left of the spacebar)
Type COMMAND and you will see a desktop app called Command Prompt
RIGHT click on Command Prompt and choose Run As Administrator
You should now see a black DOS box
Type netsh int ip reset and press [Enter]
You should see results similar to those shown below:
Reboot your computer and then retest your connection