If you are having problems with network connectivity then here are a few simple steps which will hopefully help you resolve them:
Checking that you have a connection to your router
- Press the [Windows] key on your keyboard (to the left of the spacebar)
- Type COMMAND and you will see a desktop app called Command Prompt
- RIGHT click on Command Prompt and choose Run As Administrator
- You should now see a black DOS box
- Type ipconfig and press [Enter]
- Read the results and check the IPv4 address allocated.
- If you are seeing this message then it is highly likely that your router is switched off or network cable is disconnected
- If your IPv4 Address starts with 169 then you are not getting an IP address from your network / router.
Try rebooting your router / DHCP server and if the problem isn’t resolved then you could try resetting your network adapter settings using the article lower down the page.
- If your IPv4 Address does not start with 169 then you have successfully received an IP address your network / router.
This could indicate an ISP problem and you should try rebooting your router and then call your ISP to check that your service is working. - If these steps do not help then you could try resetting your network adapter settings using the article lower down the page
Resetting your network adapter settings
- Press the [Windows] key on your keyboard (to the left of the spacebar)
- Type COMMAND and you will see a desktop app called Command Prompt
- RIGHT click on Command Prompt and choose Run As Administrator
- You should now see a black DOS box
- Type netsh int ip reset and press [Enter]
- You should see results similar to those shown below:
- Reboot your computer and then retest your connection